The security of your accounts and personal information is a top priority at Valley Bank and Trust Co.. All reports of suspicious activity will be promptly investigated and, if necessary, reported to customers for this protection. Valley Bank and Trust Co. will never initiate calls or emails requesting personal or account information from customers.
Take action if you think your security may have been compromised!
Report Fraudulent Emails and Websites
You should immediately contact Valley Bank and Trust Co. by calling (866) 252-7801 or email abuse at valleybankne dot com if you have encountered a fraudulent email or website.
Remember that Valley Bank and Trust Co. uses Multi-Factor Authentication to protect your online accounts. You should NEVER enter your User Name, password or security information unless your correct Security Key has been displayed on your screen. You should contact the bank immediately if the Security Key shown is incorrect.
Report Suspicious Telephone Calls
You should immediately contact Valley Bank and Trust Co. by calling (866) 252-7801 or email abuse at valleybankne dot com if you have received a suspicious telephone call requesting personal or account information from a person claiming to be from the bank.
Never give your personal or account information to a stranger who contacts you. If you are unsure that the person you are talking to is an employee of the bank, tell the caller you are going to hang up and verify the call with your local branch.